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About

About

We make returns beautiful for brands, shoppers, and the planet with software and reverse logistics

Happy Returns co-founders met at HauteLook, an early flash sale retailer that was acquired by Nordstrom. After the acquisition, David and Mark worked on the highly successful Return to Rack program that enabled HauteLook shoppers to return products to Nordstrom Rack stores.

The insights gained working on Return to Rack led to founding Happy Returns, specifically, that online shoppers overwhelmingly prefer to return in person to avoid the hassle and wait of returns by mail.

“Happy Returns has reengineered the return process with the customer in mind and that brings greater cost savings and efficiencies to merchants.”
— Robert Clarkson, Vice President, North America at PayPal

Founder(s)

David Sobie
CEO & Co-Founder

Former Chief Marketing Officer at e-commerce giants JustFab and Revolve, former SVP of marketing & business development at HauteLook.

Mark Geller
COO & Co-Founder

Former Head of Mobile at NordstromRack.com and HauteLook, created and managed HauteLook’s successful Return to Rack program.

Year Started

2015

Headquarters

Santa Monica

Location(s)

Everywhere

Details

Nickname

happyreturns

Name

Happy Returns

Profile Type

Company