We make returns beautiful for brands, shoppers, and the planet with software and reverse logistics
Happy Returns co-founders met at HauteLook, an early flash sale retailer that was acquired by Nordstrom. After the acquisition, David and Mark worked on the highly successful Return to Rack program that enabled HauteLook shoppers to return products to Nordstrom Rack stores.
The insights gained working on Return to Rack led to founding Happy Returns, specifically, that online shoppers overwhelmingly prefer to return in person to avoid the hassle and wait of returns by mail.
“Happy Returns has reengineered the return process with the customer in mind and that brings greater cost savings and efficiencies to merchants.”
— Robert Clarkson, Vice President, North America at PayPal
CEO & Co-Founder
Former Chief Marketing Officer at e-commerce giants JustFab and Revolve, former SVP of marketing & business development at HauteLook.
COO & Co-Founder
Former Head of Mobile at NordstromRack.com and HauteLook, created and managed HauteLook’s successful Return to Rack program.