Thankful Takes $12M For AI Efforts

Venice, California-based Thankful, a new artificial intelligence software startup focused on customer service, announced this morning that it has raised $12M in its Series A funding round. The funding was led by Alpha Edison, and also included Bonfire Ventures, Ten-One-Ten, Greycroft, Omega, and Miramar Ventures. The company said it is developing artificial intelligence software which helps companies resolve large volumes of customer problems across all written customer service channels, including email, chat, social, in-app, and SMS. The startup is led by CEO Ted Mico. The company says its customers include Crate & Barrel, FabFitFun, MeUndies, Morphe, and Bombas.